Refund Policy
Last updated: January 21, 2026
This Refund Policy (“Policy”) applies to all products and services offered by Optin Biz Inc., doing business as Optimum DMA (“Company,” “we,” “us,” or “our”), on the website https://optimumdma.com (“Site”).
By purchasing services from us, you agree to the terms of this Refund Policy.
1. No Refunds on Services
All fees paid for services provided by Optin Biz Inc., DBA Optimum DMA are non-refundable once payment is made.
This includes, but is not limited to:
Website design and development
SEO services
Content marketing and copywriting
Branding services
Maintenance and support plans
Consultation fees or retainer charges
Because our work begins immediately upon confirmation of service and payment, we do not offer refunds for any reason once a project has commenced.
2. Deposits & Payments
2.1 Deposits
All project deposits are non-refundable.
This includes initial payments required to secure a project start date.
2.2 Milestone & Final Payments
Milestone payments and final payments are also non-refundable, regardless of the project’s outcome, unless otherwise specified in a separate written agreement signed by both parties.
3. What If You Change Your Mind?
We understand that plans evolve, but choosing to discontinue a project does not entitle the Client to a refund.
If you decide to stop work before a project is complete:
All work completed up to the point of cancellation remains the property of Optin Biz Inc., DBA Optimum DMA, until final payment is made.
Any hours worked, drafts created, or services rendered up to that point are not refundable.
4. Revisions & Scope Changes
Revisions and changes within the agreed project scope are included as outlined in your proposal or Statement of Work (“SOW”).
Requests that fall outside of the agreed scope may incur additional charges.
These additional charges are also non-refundable.
5. Refund Exceptions (Rare, But Defined)
While refunds are generally not offered, under very rare and extraordinary circumstances, the Company may consider partial credit or alternative compensation. This is at our sole discretion, requires clear evidence of an error on our part, and must be agreed to in writing by both parties.
Examples might include:
clear failure to deliver the core scope outlined in a signed contract
documented errors that directly result from our oversight
A refund is not guaranteed under any scenario.
6. Digital Products (If Applicable)
If we ever offer digital products (templates, e-books, downloadable resources), separate refund terms may apply for those products. Those terms will be stated at the time of purchase.
Unless otherwise stated in writing, all digital products are non-refundable.
7. How to Request a Review or Credit
If you believe your situation warrants a review, you may contact us at:
Optin Biz Inc., DBA Optimum DMA
Email: nicky@optimumdma.com
Website: https://optimumdma.com
Please include:
your name
invoice or project number
a clear description of your request
any supporting documentation
We will respond within a reasonable timeframe.
8. No Legal Advice
This Refund Policy is a business policy, not legal advice.
If you require legal interpretation, consult your legal counsel.
9. Policy Changes
We may update this Refund Policy from time to time.
Any changes will be posted here with an updated “Last updated” date.